Privacy Policy

Last updated:

1. Introduction

DigitalService.Agency ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit DigitalService.Agency or purchase our services. Please read this policy carefully. If you disagree with any part, please do not use our Site.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and website URL provided via our contact or order forms.
• Payment Information: Payments are processed by PayPal. We do not collect or store your payment card details. PayPal's privacy policy applies to payment data.
• Platform Access Information: For advertising management, we collect platform usernames and business page names to facilitate account access setup. We do not collect passwords.
• Usage Data: IP address, browser type, pages visited, referral source, and time spent on the Site, collected automatically via cookies and analytics tools.
• Communications: Records of calls, texts, and emails exchanged for customer service purposes.

3. How We Use Your Information

We use the collected information to:

• Deliver and manage the services you purchase
• Contact you regarding your order or project
• Process payments via PayPal
• Improve our website and services
• Send service-related communications (not marketing, unless you opt in)
• Comply with legal obligations
• Prevent fraud and protect our rights

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• PayPal: For payment processing. Governed by PayPal's Privacy Policy.
• Advertising Platforms: When you authorize us to manage your ad accounts, we access those platforms on your behalf using your authorization credentials.
• Service Providers: Trusted third-party tools used in service delivery (analytics, email communication), bound by confidentiality obligations.
• Legal Compliance: When required by law, court order, or to protect our legal rights.

5. Cookies & Tracking Technologies

Our Site may use cookies and similar tracking technologies to analyze Site usage and improve user experience. You can control cookie settings through your browser preferences. Disabling cookies may affect Site functionality. We may use Google Analytics or similar services to understand Site traffic.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is 100% secure and we cannot guarantee absolute security. We do not store payment card data — all payment processing is handled by PayPal.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information and project records may be retained for up to 7 years for business record purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise these rights, contact us at admin@digitalservice.agency or call/text 310-923-5603.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information. California residents may request disclosure of categories and specific pieces of personal information collected, categories of sources, business purposes for collection, and categories of third parties with whom we share information. To submit a CCPA request, contact us using the information below.

10. Children's Privacy

Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us immediately.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised date. Continued use of our Site after changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy:
DigitalService.Agency
Phone/Text: 310-923-5603
Email: admin@digitalservice.agency
Hours: 7 Days a Week · 5:00 AM – 11:00 PM Pacific Time