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These Terms of Service cover your use of DigitalService.Agency and any services you purchase from us. By placing an order you're agreeing to these terms, which is pretty standard for any professional service. We're a US-based digital agency — a real person answers when you call.
We provide digital services including:
Everything we deliver is digital. Nothing physical is shipped.
Prices are shown upfront on our website — no hidden fees. Payment is collected via PayPal before we begin work. For monthly services, your subscription renews automatically each month until you cancel. Ad budget you spend directly on platforms like Facebook or Google is separate from our management fee.
Because all of our services involve real time, labor, and third-party costs (ad accounts, backlink placements, content production), we're not able to offer refunds once work has started. This is standard across the digital services industry — the same way a plumber, designer, or copywriter wouldn't refund hours already worked.
Specifically, this applies to:
We stand behind our work. If something isn't right, please reach out to us directly — we'd much rather fix an issue than have an unhappy customer. Initiating a payment dispute for services properly delivered isn't something we can accept, and doing so may result in us pursuing recovery of costs.
Cancel anytime — no long-term contracts. Just let us know at least 5 business days before your next billing date by calling, texting, or emailing us. Your service continues until the end of the period you've already paid for.
For advertising services, we'll ask you to grant us partner/admin access through the platform's official settings (e.g. Facebook Business Manager, Google Ads user access). We never need your password and will never ask for it. You stay in full control of your account at all times.
Once you've paid in full, everything we created specifically for you — code, designs, written content — is yours. We may show it in our portfolio unless you ask us not to within 30 days of delivery. Any tools, templates, or frameworks we brought to the project remain ours.
To do our best work, we ask that you:
We're honest about what we can deliver. SEO and advertising results depend on your industry, competition, budget, and many other factors — some outside our control. We don't promise specific rankings or a specific number of leads, but we do promise to work hard and communicate clearly. The case studies on our site reflect real results from our own projects, not guarantees for yours.
If something goes wrong on our end, our liability is limited to the amount you paid for that specific service in the past 30 days. We're not responsible for indirect losses like lost profits or missed opportunities — again, standard for any service provider.
These terms are governed by California law. If there's ever a dispute we can't resolve by talking it through, it would go to binding arbitration in California rather than court.
We may update these terms occasionally. When we do, we'll post the new version here with an updated date. Continued use of our services means you're good with the changes.
We're real people and happy to explain anything here in plain English.
DigitalService.Agency
Phone/Text: 310-923-5603
Email: admin@digitalservice.agency
7 Days a Week · 5:00 AM – 11:00 PM Pacific Time